Frequently Asked Questions
Discover the answers to your frequently asked questions about our products and services.
When will I get my order?
Orders are processed before shipment. Processing time may vary depending on the number of items in your order. Once processed, your order will be shipped. For more details on delivery times, please refer to our Shipping Policy.
What are my shipping rates?
Shipping rates vary based on location and order size. Please refer to our shipping policy for detailed information.
How do I place an order?
Browse our products, add your selections to the cart, and follow the checkout process. It's that simple!
How can I contact customer support if I have a question or issue with my order?
You can reach our support team via the Contact page or by emailing us at support@vynellecosmetics.com. Our team usually responds within 24–48 hours.
Can I return a product if I'm not satisfied?
As these are hygiene products, we can only accept returns if the item is unopened and unused, and the seal and original packaging are intact. Please visit our Returns and Refunds page for more information on how to return a product and request a refund.
How do I manage my account?
Log in to your account to manage addresses and update personal information.
Where are our products and ingredients from?
All of our products are designed in Portugal and manufactured in Latvia. They are mostly made with natural ingredients, cruelty-free, and mostly vegan, following strict European Union standards.
Other questions we are often asked
How should I try new skincare products?
Always start carefully with any new product, as skin reactions are individual and possible even without common allergens or actives. Test the product first on a small area, like your wrist or behind the ear, and leave it overnight (unless it’s a rinse-off product). Introduce only one new product at a time so it’s easier to identify what caused a reaction if one occurs.
Which skin types are the products suitable for?
We aim to create simple yet effective skincare products with something for everyone. You can find more details about each product and its purpose on our product pages.
What steps should a skincare routine include?
The basic steps are makeup removal, cleansing, targeted treatments, hydration (both water- and oil-based), and sun protection. A morning routine can include any of these except makeup removal, while an evening routine can include any except sunscreen. Skincare usually starts with cleansing and ends with cream or sunscreen, with other steps layered from the lightest to the richest.
How long does it take to see results from skincare products?
Skincare results vary depending on the product, your skin type, and consistency of use. Generally, visible improvements can be noticed after 2–4 weeks of regular application, while deeper changes may take several months. Remember, patience and a consistent routine are key to achieving the best results.