Shipping Policy
Delivery Time
The delivery time is the total time it takes for your order to arrive. This includes the processing time, which is the time it takes to prepare your products, and the shipping time, which is the transit period until delivery. For detailed delivery time by country, please refer to our Shipping Rates & Delivery Times page.
Shipping Costs
Shipping costs are calculated based on weight, destination, and order size. For a detailed list of shipping rates by country and weight, please visit our Shipping Rates & Delivery Times page.
- Standard shipping is free for all orders over €50.
Shipping Delays
While we do our best to ensure timely delivery, occasionally shipping may be affected by factors beyond our control, such as weather conditions or logistical delays. We appreciate your patience and understanding in these situations.
Order Tracking
All orders are shipped with tracking. Once your order has been dispatched, you will receive an email with your tracking number and a link to track your shipment.
Shipping Issues
If your order is lost, delayed, or damaged during transit, please contact our support team at support@vynellecosmetics.com. We will investigate the issue and provide a solution promptly.
Packaging
All items are securely packaged to ensure they arrive in perfect condition. We use eco-friendly materials wherever possible, as part of our commitment to sustainability.
Responsibility
Vynelle Cosmetics ensures that all orders are carefully processed and shipped with tracking details provided to the customer. While we rely on trusted logistics partners for delivery, our support team is here to assist you in case of any issues during transit, including delays, tracking problems, or lost packages.